tavie.com

Well, progress has been made:

1) After I submitted an email request on the Funai Corp site (rather than the Sylvania site, which is a huge black hole) today Gina got a form letter with a Customer Service ticket # on it. Sure, it's a robot, but it's one step closer to an actual human acknowledging us.

2) Consumerist posted our story. That occasionally works to shame companies into making contact/cleaning up their act.

I think the bottom line is going to look something like this: Funai eventually calls us back, we find out that the warranty covers parts but not labor, the labor costs another hundred bucks on top of the hundreds Gina wasted purchasing the piece of junk, she ends up writing it off as a bad business and losing out on the money, AND we have get a new tv that neither of us can really afford.

Still... Consumerist, that's pretty awesome.

Why are you in Tavie's head? 8:37 PM | shower me with attention